Complaints Procedure

How to make a complaint

Email [email protected] with your inspection reference, date, contact details and a clear explanation of the issue. Please include relevant photographs or documents where they may help us understand the concern.

Review process

Regis will review the agreed inspection scope, site notes, photographs and report information. We may request further information before reaching a conclusion.

Response

We aim to acknowledge complaints promptly and provide a written response within a reasonable period, depending on the complexity of the matter and the information available.

Further discussion

If you remain dissatisfied, please explain the points that you believe have not been addressed so they can be reviewed again.